Roles and permissions
Every person in your company has one role. Admins set it when they add the user.
| Role | Uses | Can |
|---|---|---|
| Company Admin | Web console | Everything: dispatch, reports, settings, and all company data. |
| Comm Specialist | Web console | Dispatch, reports, their own settings, report emails, landing zones and facilities. |
| Pilot | Skids Up | Take calls, update status, set their unit's crew, chat with dispatch. |
| Crew | Skids Up (via the unit's crew phone) | Take calls, acknowledge, chat. |
| Dispatcher (Launch) | Launch | Request flights and follow them. |
| Field EMS (Launch) | Launch | Request flights and follow them. |
Admins and comm specialists can move crew and crew phones between units at any time (Crew and crew phones).
The AOC desk
Some companies run an AOC (aviation operations center) desk. When AOC is turned on for your company, admins and comm specialists with an AOC seat can go on duty as the AOC. While you're on duty:
- a red banner reads Acting as [your company] AOC, with Turn off AOC;
- your chat messages go out as the AOC;
- pilots' reassignment requests come to you to Approve or Reject.
Your company has a set number of AOC seats. Seats are assigned and handed over from the profile menu of the classic dashboard (Switch to classic in your account menu) for now. To turn AOC on for your company, or to add seats, contact support.
Banners
| Banner | Means |
|---|---|
| Acting as [your company] AOC (red) | You're on duty as the AOC. Turn off AOC when your shift ends. |
| Acting as [your company] · time left | AMT support is viewing your company to help you. Everything is read-only except user management, and the session ends on its own. Stop acting ends it early. |
Read-only
When the console is read-only, buttons that change things are hidden or disabled — you can still see everything.