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Take a new request

Click + on the left rail (or type new in the command line).

The form is built around one goal: get help moving fast. You need where, who's asking and a number to call back. Everything else can be filled in after the unit is on its way — the call will remind you what's missing.

New incident

  1. Call type — the form starts here. Pick Scene, Interfacility or Search Assist (arrow keys move between them), or Other for maintenance, repositioning and PR flights. Turn on Scheduled for a future flight.
  2. Queue timer — how long since you opened the form, against a 45-second target.
  3. Location — search an address, type coordinates, click the map, or pick a landing zone. Landing zones within 10 miles of the pin are suggested, closest first. For an Interfacility transfer, pick the sending facility instead.
  4. Briefing — what to check before you send anyone (see below).
  5. Unit — every unit, ready ones first, then by distance, with an estimated flight time. Press 1–9 to pick. You can choose a unit that's already on a call; you'll be asked first, and its current call goes back to pending.
  6. Send it — Create and assign (⌘↵) sends the call to the chosen unit. Save as pending puts it on the Pending board for later.
  7. Map — shows the pin; click to move it.

New incident: briefing, contacts, patient and read-back

  1. Briefing — as soon as you set a location you'll see:
    • Possible duplicate — an open call at the same landing zone, or within 5 nautical miles, from the last hour. It may be the same patient called in twice. Click the call number to check it.
    • Earlier calls here — how many past calls were at this spot, and the latest one.
    • The landing zone's notes and photos.
  2. Requesting and ground contact — the agency and callback number (marked *) are what you need to launch. Ground contact and radio frequency go to the crew.
  3. Patient — age, gender, weight (kilograms and pounds convert each other), complaint and the rest.
  4. Read-back — the call as a crew hears it on the radio, built from what you've entered. Copy puts it on the clipboard.

The Destination list suggests the closest facilities to the pin.

About the ETA​

The flight time is an estimate from straight-line distance and typical speeds (about 135 knots for helicopters, 260 for fixed wing, 50 mph for ground units). It helps you choose a unit; it isn't a flight plan. The pilot's own ETA is recorded on the call.

Edit a call later​

Open the call and click Edit incident, or Fill in next to Still needed. The same form opens with everything filled in; Save changes when you're done.