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Close a call

A call ends when you set a close-out status in the call drawer:

  • Flight Completed – Patient Transport or Flight Completed – No Transport
  • Cancelled, Cancelled – RTB
  • Declined
  • Missed Flight, Aborted Flight

Reasons​

Cancelled, Declined, Missed Flight and Aborted Flight ask for a reason before the call closes.

Close as Cancelled

Pick the reason — By Requestor, Prolonged ETA, Mechanical, Weather, Patient Weight or Other — and click Close incident. This is final: the reason is written to the flight record.

Missed flights from the Pending board have their own reasons; see Missed flight.

After a call closes​

  • It leaves the boards and moves to Inactive Incidents on the Incidents page.
  • Its drawer becomes read-only: notes are locked, and you can Replay flight track and Export track.
  • Reports can be generated from it (Reports).

Reopen a call​

Open the closed call and click Reopen incident. It goes back to Assigned or Pending.