Contact support
Click the lifebuoy on the left rail (above the gear).
- What's it about? — Something's not working, I have a question, Signing in or access, or An idea or request.
- Subject (optional) — a short summary.
- Details — what happened and what you were trying to do. If it's about a call, include the call number.
- Send message.
We'll reply to the email address you sign in with. The page you were on and your browser details are sent along, so we can take a look without asking.
Common questions
I can't sign in. Check you're using the email your invitation went to. To reset a forgotten password, ask your company admin or send us a message from a colleague's console.
I see "No dashboard access". Your account is for one of the mobile apps. Use Skids Up or Launch, or ask your admin to change your role.
The screen looks different from these pages. You may be on the classic dashboard. Click Try new mode at the top.
A pop-out window didn't open. Your browser blocked it. Allow pop-ups for AMT and try again.
I don't hear alert sounds. Click anywhere on the console once after signing in — browsers only play sounds after you've interacted with the page. Then check Settings → Alerts and sounds and your computer's volume.
A unit isn't where I expect on the map. Positions come from the aircraft tracker and the crew's phone. If a unit is marked Stale, its last position is old — check in with the crew.
I need the 15-minute check times changed, AOC turned on, or more AOC seats. Send us a message — these are set for your whole company.